Terms of Service

Welcome, and thanks for choosing Xtra Mile Moving! These Terms of Service spell out the agreement between you and Xtra Mile Moving when you use our website or book a move with us. We’ve kept it as clear and honest as we can — no fine-print trickery!

Acceptance of Terms

By using our website or booking our moving services, you agree to these Terms of Service. If you don’t agree with them, please don’t use our site or services. Simple as that!

Our Services

Xtra Mile Moving provides local and long-distance moving, packing, loading/unloading, piano moving, and short-term storage services in Lynn, the North Shore, Greater Boston, and beyond. We are a licensed, bonded, and insured moving company — we use our own crew and our own trucks, and we do not subcontract your move to anyone else.

Quotes & Pricing

We provide flat-rate written quotes based on the information YOU provide about your move — home size, distance, items, and services requested. Please give us accurate details so your quote is accurate! If the actual job differs significantly from what was described (a lot more stuff, extra flights of stairs we weren’t told about, etc.), the price may be adjusted accordingly — but we’ll always talk it over with you first. No sneaky surprises.

Booking & Cancellation

To reserve your move date, we may require a deposit or confirmation. If you need to cancel or reschedule, we ask for at least 48 hours’ notice so we can offer your slot to another customer. Cancellations with less notice may be subject to a fee. Life happens — just talk to us and we’ll do our best to work with you!

Your Responsibilities

To help your move go smoothly, you agree to: provide safe and legal access to both locations, secure any necessary parking or elevator reservations (we’re happy to help!), be present or have an authorized adult present on move day, and disclose any hazardous, prohibited, or extremely valuable items in advance. We legally cannot transport certain items, including hazardous materials, flammables, and perishables.

Liability & Claims

We treat your belongings with great care, and every move is backed by $1 million in cargo coverage. In the unlikely event of loss or damage caused by us, our liability is governed by applicable state and federal moving regulations and the valuation coverage selected for your move. If you need to file a claim, contact our office and we’ll guide you through a fair, straightforward process.

Payment

Payment is due as outlined in your quote, typically upon completion of the move. We accept major credit cards, debit cards, cash, and certified checks. Returned payments or non-payment may be subject to additional fees.

Changes to These Terms

We may update these Terms of Service from time to time. Any changes will be posted on this page, so check back now and then. Your continued use of our services means you accept the current terms.

Contact Us

Questions about these terms? We’re real people and happy to help! Call (888) 711-4778 or email [email protected].